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Account Deletion

Please note that deleting your account is permanent and you can’t use it once deleted.

Complete any active order(s) before you request to delete your account. Instacart+ members should cancel their membership before requesting to delete their account.

If you want to delete your account and have an Android device, submit a personal information deletion request. You can view the Privacy Policy for more details.

If you want to delete your account and have an Apple device, submit a request in the Instacart app—

  1. Tap Account in the bottom right.
  2. Tap Settings (gear icon) up top.
  3. Tap Personal information
  4. Tap Delete account.

You get an email from OneTrust with further instructions to delete your account. Check your spam folder if it’s not in your inbox. Please note this email mentions "your personal information request” and is ONLY about account deletion.

Select Confirm in the email. Please do so within 7 days or you must submit another request to delete your account. Account deletion requests occur within 30 days. You can continue placing orders during these 30 days. 

If you use an Instacart account made through Kroger’s website or app, Kroger will delete your account. Call Kroger customer service at 1-800-576-437 with any additional questions.

Please note that deleting your account is permanent and you can’t use it once deleted.